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Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please know that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Actions : Cancellation

within 12 hrs within 24 hrs within 48 hrs
Customized Dresses (Amount Refunded)
Full Refund Product Price Shipping Cost Product Price Shipping Cost
70% 100% 50% 100%
Standard Dresses (Amount Refunded)
Full Refund Product Price Shipping Cost Product Price Shipping Cost
80% 100% 60% 100%

Products

Time Frames

Amount Refunded

Product Price

Shipping Cost

Customized Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

70%

100%

within 48 hours of order confirmation

50%

100%

Standard Dresses

within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

80%

100%

within 48 hours of order confirmation

60%

100%


Note:
The customer has up to 2 days from the date of the payment confirmation to cancel their order and request a refund. After those two days have passed, orders are no longer eligible for cancelations or refunds.
Cancellations and modifications are not applicable for RUSH ORDERS after 24 hours of the payment confirmation.

Rush Order Service

When you fill in the "Latest Arrival Date", rush order fee will be calculated automatically according to the rules below:

Fee Arrival Date Desc
FreeArrive within 25 daysNo fee will be added if you are ok with the dress to arrive in 25 days
US $19.99Arrive within 20 daysA rush order fee of US $19.99 will apply if you need this dress to arrive within 20 days from the ordering date.
US $29.99Arrive within 18 daysA rush order fee of US $29.99 will apply if you need this dress to arrive within 18 days from the ordering date.
US $59.99Arrive within 15 daysA rush order fee of US $59.99 will apply if you need this dress to arrive within 15 days from the ordering date.