Cart 0

Attention & Care

Product Outsourcing

We manage and categorize large numbers of trusted manufacturers based on their special qualifications. We also build separate profiles for each supplier we work with, and score them according to standards like: Positive comments earned, average order processing time, and etc. This site runs a periodical evaluation on the existing supplier list to eliminate those who have poorly performed as suppliers; keeping only the customer-oriented manufacturers with above average performance!

 

Product Inspection

We double check every product before it is sent out for delivery. Here’s how it goes:

1. Your product will be produced exactly according to the time table arranged by us. Afterwards, the completed item will be transferred to our inspection center to be inspected by a group of highly trained inspectors.

2. A basic check will be performed to make sure the product is consistent with the order specifications.

3. Our QC team will perform a thorough inspection to make sure the product quality meets the International ISO quality standards. Any product that fails to meet our QC standards will be returned for a replacement.

4. For those products that survived our QC inspection, they will be passed on to the packing team.

 

Product Packing

Our Packing team will take good care of each item transferred to them to avoid any possible damage during the packaging process. Our packing staff have adopted new ways to strengthen the external boxes; thus, to make your package more air-tight, waterproof, and pressure resistant. They also synchronize our delivery schedule with major couriers like UPS, DHL, and EMS. With these efforts, we’re able to get packages shipped to the you with the earliest flights available.

 

Package Tracking

Shortly after your package has been shipped out, the staff at our logistics center will automatically send you an email containing your tracking number. Right away, you can start tracking when and where your package will arrive; however, that doesn't mean our duty ends here. The package responsibility is now switched back to the customer service department, and our customer service representatives are always there waiting until your package has safely arrived at your doorway. Most importantly, they’re waiting to know that you are satisfied with the item received.

We pride ourselves with making high quality items for our customers. Our source team is always digging and refreshing our supplier list in order to make sure that each of our wholesalers, retailers, or end users can have the most up-to-date products at the lowest prices.

 

How to Clean & Preserve?

- About Cleaning

The best possible way to thoroughly clean a dress before storing it is to take the dress to a high-quality, professional cleaner that specializes in dresses. However, if you are unable to take your dress to a professional cleaner, there are ways a person can treat or spot-clean the dress at home. Below is a list of the ways that your dress can be cleaned at home.

1. Determine which fabric the dress is made of. (Note: If the garment is silk, lace or a vintage gown, it's better to have it cleaned by a professional.)

2. Inspect the dress thoroughly to locate any stains; including stains from perspirations, foods, liquids, and makeup. If the dress is full-length, the hem will most likely have collected dirt.

3. Use a white, dry, absorbent cloth to gently blot the stain after applying an appropriate cleanser. Before applying any liquid or cleaning agent to a stain, test it on a less visible section of fabric to avoid discoloring the dress.

4. Apply hydrogen for wine, sweat, and blood stains. Hydrogen peroxide can bleach fabrics so don't let it sit on the fabric for too long if the dress is any color other than white. For ink stains, apply a light spray of hairspray. For oily stains, such as makeup or food, apply a dry-cleaning solvent or a mixture of soap and water.

5. After blotting up as much of the stain as possible, apply a few drops of white vinegar and blot again. Next, flush the area of fabric with water, blot again, and then allow the area to dry.

6. To clean a dirty hem, soak the hemline for a few hours in warm water mixed with detergent; being careful to keep the rest of the dress out of the water. With a toothbrush, gently rub the hemline with the sudsy water to loosen any dirt. Flush thoroughly with water.

7. Don't hang a dress on a hanger to dry after spot cleaning it. Wet fabric is heavy, and the dress could stretch or rip. Instead, place the dress over a clean, drying rack. The rack should be plastic or vinyl coated. Splinters from a wooden rack could tear the dress while rust from a metal one could stain it.

 

- About Preserving

If you take as much care in preserving your dress as you did in choosing it, it can be enjoyed as a family heirloom for generations to come!

1. Save the bag your dress came in or bring along a plastic bag to protect the dress while it is in route to the cleaner.

2. Ask your cleaner for a special acid-free box to store your dress in, and pack it in acid-free tissue paper. You can also hang the dress by the bodice after sewing small straps inside each armhole. For strapless gowns, this is located about one inch inside the dress, under where the pit of the arm would rest. Then place on a padded hanger and wrap in a clean white cotton sheet.

3. Store the dress in a temperate, dry place and out of direct sunlight.

4. Inspect your dress on each anniversary to check for any discolored areas or missed stains. This also allows your dress to "breathe."